If you want to return a product, you can do it up to 14 natural days after the date of its delivery. The product must be in perfect condition and packed in its original packaging. In case the product is used, it will not proceed to change.
Important: Earrings can not be changed for hygiene reasons. We recommend that before making the purchase, the ring carving is checked well.
If you want to request a change, contact us at the email "elsker_oslo@hotmail.com" and tell us your name, reference number of the order and the reasons why you want to change the item. We will provide you with a shipping address where the product must be returned. You must send the article in its original box and including everything that was into it.
In the unlikely event that a product arrives damaged, you must contact us within a period equal to or less than 24 hours after receiving it, attaching evidences of the article's defect.
Our team will contact you as soon as possible and will indicate the steps you must follow to return it. After we receive the defective item, we will proceed to send you the same product completely free of charge.
The refund of a damaged item must be carried out within a maximum period of 7 natural days. After that, you will not be eligible for a refund.
All our products are guaranteed 29 natural days from their delivery. However, if the product has been damaged for reasons beyond the company's control (poor care of the jewelry, contact with abrasive products, rough handling or dropping it), it will not be exchanged.
In the case of returning a promotional item, any product included in the promotion must also be returned. In case the customer wants to keep an item from the promotion, they can do so, but the corresponding price will not be refunded.